At VeroLux, we design our smart wellness mirror to deliver accurate insights, seamless technology, and a trustworthy experience. If your product doesn’t meet expectations, we’re here to help.
1. ELIGIBILITY FOR RETURNS
Customers may request a return within 30 days of receiving their VeroLux device. To qualify:
- The product must be in its original condition with all accessories
- The thermography features and magnification components must not show signs of misuse or damage
- The device must not have been altered, rooted, or modified.
2. NON-RETURNABLE ITEMS
For safety and hygiene reasons, the following cannot be returned:
- Opened or used supplement recommendations or consumables
- Personalized digital content stored on the device
- Products damaged due to improper installation or unauthorized repairs
3. RETURN PROCESS
To initiate a return:
- Contact our Customer Support team with your order number and reason for return.
- We will issue a prepaid return label.
- Once the product is received and inspected, we will notify you of approval or denial.
4. REFUNDS
Approved refunds will be issued to the original payment method within 7-10 business days. Shipping fees are non-refundable unless the return is due to:
- Device malfunction
- Incorrect item received
- Verified defects in hardware performance or software functionality
5. EXCHANGES
We offer exchanges for:
- Defective units
- Devices experiencing issues with connectivity, sensor accuracy, or display quality
If the exact model is unavailable, a replacement of equal or greater value will be offered.
6. SHIPPING POLICY
Ordering Processing
Orders are processed within 1-3 business days. Processing times may extend during high-volume periods.
Shipping Methods
We offer:
- Standard shipping (5-7 business days)
- Expedited shipping (2-3 business days)
- Priority shipping (1-2 business days)
Shipping options and rates are calculated at checkout.
Tracking
Once your order ships, you will receive a tracking number via email.
Shipping Restrictions
We do not ship to:
- P.O. Boxes
- APO/FPO addresses
- Countries within restricted import regulations for health-tech devices
Lost or Damaged Packages
If your package arrives damaged or does not arrive at all, contact our Support Team within 7 days of the expected delivery date.
7. WARRANTY COVERAGE
VeroLux includes a one-year limited warranty covering:
- Manufacturing defects
- Faulty thermographic imaging
- Malfunctioning adjustable magnification
- Software failures not caused by third-party interference
Warranty does not cover accidental damage, cosmetic wear, or unauthorized repairs.
8. DATA & PRIVACY PROTECTION
Because VeroLux prioritizes secure, optional login experiences, all personal data stored on the device will be wiped upon return. For more information, explore how data security works in wellness technology.
9. CONTACT US
For returns, exchanges, or warranty questions, reach out to our Support Team. We’re committed to ensuring your VeroLux experience is exceptional.